Change, Cancellation and No Show Policy
Reservations are non-refundable within 24 hrs of the scheduled transfer date; during holidays – within 72 hrs. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the transfer by them or any members of their party. A fee of 100.00 for each carpet or seat damage. Sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client). Smoking is not permitted in our limousines. Overtime pay will apply after the first 20 minutes of prearranged time described on the run sheet. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in the limousine. Balances to be paid to the driver at the time of drop-off. Vehicles cannot be loaded beyond seating capacity . EXTRA FEES:Transfers after 10:00 pm and before 6:00 am subject to 10% after hours surcharge.Private Jet arrivals and departures will be charged $25 gate fee.If free wait time was exceeded, hourly rate($85) will be applied.
A no show fee equal to the hourly minimum or base transfer rate, for the confirmed vehicle, plus airport fee, toll(s), and parking, if applicable, will apply should the passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations.
To avoid a change fee, late cancellation fee, or no show fee, the reservation(s) must be changed or cancelled in accordance with the cancellation policy noted in your email confirmation. You may call customer service 24/7 at 970 390 0883 or 970 306 2810 to cancel or make changes.
If you experience difficulty locating your chauffeur, please call Customer Service. Leaving the pick-up location without notifying Epic Limo will result in a no show fee.
NOTE: All Special Event Change and Cancellation Policies supersede standard Change and Cancellation Policies and are noted in the email confirmation.
Denver Airport pickups are done outside Jeppesen Terminal, Level 5 ( baggage claim / ground transportation level ), Island 2, outside doors 505-507 and 511-513 (east side), and 504-506 and 510-512 (west side). Please give us a call once luggage has been retrieved, and we will dispatch your reserved vehicle from ground transportation holding lot. We will be tracking your flight to ensure accurate timing. Should you have any problems, please contact us at (970) 390-0883.
Eagle Airport pickups Upon your arrival at EGE, exit the security area and head to the main terminal. Your chauffeur will greet you at the west end of the baggage claim at the ground transportation designated ‘Meet and Greet’ area. The chauffeur will be holding a sign with last name from the reservation. If you do not see your chauffeur, please contact us at (970) 390-0883 and we will connect you. We will be tracking your flight to ensure accurate timing.
Vail Valley Private Jet Center (FBO) Your Driver will meet you at your private jet, planeside or FBO lobby.
Denver International Airport (DEN)4 hours in advance:From Vail, Beaver Creek, Arrowhead, Bachelor Gulch, Avon, Edwards, Breckenridge, Keystone and Copper Mountain. Based on good weather conditions and no traffic. 6 hours in advance:From Aspen and Snowmass. Based on good weather conditions and no traffic. Eagle-Vail Airport (EGE)2 hours in advance:From Vail, Beaver Creek, Arrowhead, Bachelor Gulch, Avon, Edwards. Based on good weather conditions and no traffic. 3 hours in advance:From Aspen, Snowmass, Breckenridge, Keystone and Copper Mountain. Based on good weather conditions and no traffic.
Wait Time – Airport Transfer:
Wait time is not charged for commercial flights unless a flight is diverted to another airport for bad weather conditions or customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond twenty (20) minutes will result in charges equal to the transfer base rate plus the hourly rate( $85).
Wait Time – Point-to-Point Transfer:
Customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond the twenty (20) minutes will result in charges equal to the transfer base rate plus the hourly charge ($85).
For transfer reservations, customers are allowed to make one stop, along the route, which does not exceed twenty (20) minutes. If the stop exceeds twenty (20) minutes, the customer will be charged the transfer base rate plus the hourly rate for the vehicle for the time that the chauffeur waits. If there is more than one stop, or if the one stop lasts more than twenty (20) minutes, then the trip will convert to an hourly rate ($85) plus the transfer base rate and must be prearranged when you book your trip.
- Transfers after 10:00 pm and before 6:00 am subject to 10% after hours surcharge.
- Private Jet arrivals and departures will be charged $25 gate fee.
- If free wait time was exceeded, hourly rate will be applied ($85).
Incidentals may include, but are not limited to, chauffeur hotel accommodations and meals, greeter fee, parking, private jet center fee, special requests, and tolls.
Estimated Inclusive Quote:
Rates quoted prior to service are only an initial estimate of the cost of services reserved. Wait time and/or additional services may change the final price.
We provide upon request child safety seats or booster seats! However, customers may provide and install their own child safety or booster seats.
Epic Limo maintains a zero tolerance policy with regard to drug and alcohol use. We are committed to ensuring that our services and workplace remain free from the effects of drugs and alcohol in order to promote the health and safety of all our employees and customers.
If you suspect that an Epic Limo employee or chauffeur is under the influence of drugs or alcohol please report this immediately by calling 970 390 0883.
You may reach a customer service representative 24 hours a day, 7 days a week by calling 970 390 0883 or 970 306 2810.
Animals may only be transported in a kennel or soft-sided pet container. In the event damage occurs to the vehicle, caused by the animal, a damage and/or cleaning fee may be charged.
For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container.
Any hearing impaired person, totally or partially blind person, or physically disabled person riding in any Epic Limo vehicle is permitted to be accompanied by a service animal, without being required to pay an extra charge for the service animal.
Epic Limo assumes no liability for any lost or misplaced personal property or any other items.
In-Vehicle Complimentary WiFi:
Many of Epic Limo’s vehicles offer passengers complimentary In-Vehicle access to WiFi. Any passengers who utilize the complimentary In-Vehicle WiFi understands and agrees that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection to the Internet is facilitated through wired or wireless technology. These security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your device or network. ACCORDINGLY, ALL PASSENGERS AGREE THAT EPIC LIMO SERVICES INC , ITS SUBSIDIARIES, AFFILIATES, PARENTS, OWNERS, INVESTORS AND INSURERS WILL NOT BE LIABLE FOR ANY INTERCEPTION OF TRANSMISSIONS, LOSS OF DATA, FILE CORRUPTION, HACKING OR DAMAGE TO YOUR COMPUTER OR NETWORK THAT RESULTS FROM THE TRANSMISSION OR DOWNLOAD OF INFORMATION OR MATERIALS THROUGH THE SERVICE.
We respect the privacy of the personal information you provide to us and take measures to protect that information.
